This news text is sourced from the website of the Digital and Population Data Services Agency: https://dvv.fi/en/digital-first-project/digital-support-providers
Prioritising digital services is a significant change in Finland that affects the daily life of almost every citizen and resident. Currently, there are approximately 4,300,000 users of Suomi.fi e-Identification for digital transactions. Of them, approximately 2,600,000 people receive digital messages from the authorities.
In other words, the transition to digital official communications will introduce Suomi.fi Messages to roughly 1,700,000 new users. This requires the authorities and support services to provide significant guidance and digital support.
What changes on April 14th?
Official mail from public authorities will be delivered primarily in digital form to everyone who uses public authorities’ digital services.
When an adult user identifies in any public administration organisation’s electronic service (e.g. MyTax, MyKela or Traficom’s My e-Services) using Suomi.fi identification, Suomi.fi Messages will be activated automatically, without express consent.
Official mail will be received in Suomi.fi Messages, the secure electronic mailbox for all public authorities. Received messages can be read either via the downloadable Suomi.fi mobile app or through the Suomi.fi web service.
Received messages can be read either via
- the downloadable Suomi.fi mobile app or
- through the Suomi.fi web service .
The change takes effect when a person identifies to a public administration digital service. The change does not take effect when a person uses, for example, banks’ or insurance companies’ digital services, or visits public sector websites that do not require identification.
By the end of 2026, the aim is that citizens, if they wish, would also be able to read official mail via private digital mailbox services. After that, citizens will be able to choose which approved service they want to use to read their digital official mail
Who does the change apply to?
Adults who use public authorities’ digital services but do not yet use Suomi.fi Messages (as of February 2026, a total of 1.8 million people)
Who does the change not apply to?
- Persons who do not use the authorities’ digital services (such as MyKela, MyTax)
- Minors
- Companies
- People under guardianship or those who have a confirmed continuing power of attorney
- Anyone that has identified in the public e-services before the change
How can you choose to receive official mail on paper instead of digitally?
If you do not use public authorities’ digital services, official mail sent by authorities will continue to be delivered to you by paper mail.
If you use public authorities’ digital services but prefer to receive official mail on paper, you can opt out of electronic messages in the Suomi.fi Messages settings. After this, official mail will temporarily be sent to you by paper mail.
When the set time limit (365 days) expires and you next identify to a digital public authority service, you will be guided to turn Suomi.fi Messages back on. If you wish, you can then switch back to paper mail again in the Suomi.fi Messages settings.
If you do not authenticate to public authority services after the time limit has expired, official messages will continue to be delivered to you by paper mail.
Support and training for digital support providers
Does your association provide digital support? Electronic communication with authorities will likely also affect your clients’ everyday lives. The Digital and Population Data Services Agency (DVV) organizes a monthly Q&A session on digital-first topics for digital support providers on the last Friday of each month. There is no separate presentation; instead, experts are available to answer questions. Welcome! The sessions are not recorded.
Digital briefing (in Finnish):
- Fri 24.4.2026 at 13-13.30
- Fri 29.5.2026 at 13-13.30